Command Center

Command Center is a cross-client health rollup on /dashboard/agency, showing one row per client workspace in the agency group you own. It only renders once you own at least one Agency Group — with none, the page shows an empty state instead. Every row is read from a snapshot recomputed once a minute, never a live per-workspace query at the moment you load the page.

Reading a row

Every row shows: a health score (this client's own Pipeline health scores, averaged), the workspace name, a risk reason if the row is flagged, one colored dot per non-zero Pipeline stage with its count, the total Estimated Value across that workspace's pipeline (labeled in that workspace's own configured currency — Agency Groups doesn't convert or sum currencies across clients), and a relative "Updated" time.

Grouping

Rows are split into three groups. Flagged rows (risk-flagged true) render individually, up front, in a fixed three-column 40/30/30 "needs attention" grid — the single worst flagged row (lowest real health score) always takes the wide 40% slot. Healthy rows (risk-flagged false) and gathering-data rows (risk-flagged null — see below) each collapse into their own "N clients healthy" / "N clients gathering data" toggle, two cards per row once opened.

The wide card's border is thicker (4px vs. 3px) and its text sizes are larger throughout — a deliberate visual step up from the standard flagged-card treatment, not just "first in the grid."

Risk flagging

A workspace's risk flag is one of three values, evaluated in this order:

1. True, immediately — if any "hard floor" signal is currently active: an active bounce-rate alert, an active suppression alert, one or more campaigns blocked at preflight, an at-risk or blocked inbox, or zero active campaigns.
2. Null (not enough data yet) — if fewer than 10 non-disqualified pipeline records exist for this workspace. A brand-new client with barely any pipeline history reads as "gathering data," not silently green or red.
3. Otherwise, a two-day persistence check — today's average health score must have dropped 25% or more compared to the value from 7 or more days ago, and that same drop condition must also have been true yesterday (against yesterday's own 7-days-earlier baseline), before the workspace is flagged. A one-day dip that recovers never flags anything.

Expanded detail

Clicking a row expands it — collapsing whichever other row was previously open, since only one row can be expanded at a time.

The expanded panel adds sending status, active campaign count, inbox health, today's sends against remaining daily capacity, replies awaiting action, this month's warmup cost, and blocked-campaign count. If any campaigns are blocked at preflight, their actual names are listed underneath — not just the count — so you can act on it without switching into that client's workspace first. A Portal Access shortcut sits at the bottom of every expanded row.

Where to go next

Next: Client Report

• Agency Groups overview
• Client portal
• Pipeline overview
• Health score