Unified reply inbox
The unified reply inbox is for the agency operator, not for clients. It combines reply messages from every client workspace in an Agency Group into a single, newest-first feed, so an operator can work across all clients without switching workspaces.
What it shows
Replies from every client workspace under the Agency Group are merged into one paginated feed, sorted newest first. Each reply identifies the client workspace it came from, so an operator always knows which client a message belongs to.
- Workspace filter — narrow the feed to a single client workspace
- Standard Reply Box filters — the same tag, campaign, read-state, and search filters available in a single workspace's own Reply Box also work here, across every client at once
- Mark as read — mark a reply as read directly from the unified feed
Sending a reply
An operator can send a reply from the unified inbox, choosing an inbox that belongs to the relevant client workspace to send from. Sending reuses ForgeSend's existing Reply Box reply capability — it isn't a separate reply-delivery system, just the same send behavior made reachable across every client from one place.
Not the client portal
The unified reply inbox is agency-operator-facing and spans every client workspace in the Agency Group. This is different from the Client portal, which is client-facing and scoped to exactly one client workspace — clients do not have access to the unified reply inbox, and the client portal does not show replies from other clients.